Data Protection Statement

TripWheels Data Protection Statement

Florida Homes & Travel Limited Trading As TripWheels is registered as a Data Controller, registration reference: ZA268475

Customer Data

The customer data we gather as part of our service to you is as follows:

  • Name
  • Address
  • Email
  • Phone Number

This information is stored on our TripWheels website, Kashflow (our accounting system), and also stored by our payment processor – Stripe.

Stripe will also gather the following information:

  • Your credit/debit card number, expiry date and any authentication data required to complete your purchase.

We only have access to encrypted and abbreviated card information as required to verify payments and administer refunds.

Further Uses

If you wish us to, we will also gather the following information in order to complete early check in with your car hire supplier on your behalf:

  • Name
  • Address
  • Email
  • Phone number
  • Driver number
  • Licence Expiry date
  • Date of Birth

This information is gathered via a secure Google Form, provided to the supplier and then deleted from the google form.

If you join our email newsletter list, we will gather your:

  • Name
  • Email Address
  • Age Bracket

This information is stored by MailChimp, and used to provide our monthly newsletters to you. How you interact with that email, such as whether you open or share the email, or click on any links, will also be stored by MailChimp. Your data is stored until such time as you ask us to delete it.  Clients who unsubscribe will have their data deleted within approx 6 months as part of our regular database maintenance.

Our website uses Google and Facebook analytic cookies to track how you access and use the website, it then provides this data to us in the form of aggregated reports – with no personally identifying information. Please see further details on our Cookie Policy

As part of our customer service to you, we also provide your:

  • Name
  • Email
  • Sale information

To Feefo in order to request a verified review from you.

We may also provide your name and address once only to a postal mailing company  in order to send you a welcome postcard, and/or a chocolate company to send a thank you treat.

Emails

Emails that you send to us are retained in our email client (1&1 Business Mail) and used to provide whatever service you have requested. We ask that you do not use email to send us sensitive information such as payment details or driving licence information.

Kashflow

If you have requested us to (and provided us with your explicit written consent), we will also store the following information on Kashflow in order to regularly complete early check in for you:

  • Driver number
  • Expiry Date
  • Date of Birth

If you have told us who referred you to us, we will also make a note of this information in order to send a thank you to that client.

Customer Service Issues

Sometimes we need to request a copy of your credit card statement in order to demonstrate to a supplier that there has been a charge made in the event of a customer service issue. As your agent we act on your behalf in customer service issues. We store the scanned images in our email drive for as long as required to complete the service issue, and then remove them from our system.